This webpage has been created to inform our patients of privacy practices at the Kern County Department of Public Health.

The Department of Public Health’s Notice of Privacy Practices describes how our patients’ health information may be used and disclosed; and how that information can be obtained by our patients

Contact Information:

If you have any question about this notice, please contact the Privacy Officer at Kern County Public Health Services Department at 661-321-3000 or 1-877-818-4787.




Kern County Department of Public Health uses health information about you for treatment, to obtain payment for treatment, for administrative purposes, and to evaluate the quality of care that you receive. Your health information is contained in a medical record that is the physical property of Kern County Public Health.


This notice describes the Kern County Public Health Services Department’s (Public Health) practices and that of:

  • Any health care professional authorized to enter information into your Public Health chart.
  • All departments and units of Public Health.
  • Any member of a volunteer group or any student we allow to help you.
  • All employees, staff and other Public Health personnel.


We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. We create a record of the care and services you receive at Public Health. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by Public Health.

This notice will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information.

We are required by law to:

  • Make sure that medical information that identifies you is kept private (with certain exceptions);
  • Give you this notice of our legal duties and privacy practices with respect to medical information about you; and
  • Follow the terms of the notice that is currently in effect.


The following categories describe different ways that we use and disclose medical information. For each category of uses or disclosures we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.


We may disclose information when requested by you. This disclosure at your request may require a written authorization by you.


We may use medical information about you to provide you with medical treatment or services. We may disclose medical information about you to doctors, nurses, technicians, health care students, or other department personnel who are involved in taking care of you. For example, a doctor treating you for tuberculosis may need to know if you have diabetes because diabetes may affect the healing process. Different department also may share medical information about you in order to coordinate the different things you need, such as prescriptions, lab work and X-rays. We also may disclose medical information about you to people who may be involved in your medical care, such as skilled nursing facilities, home health agencies, and physicians or other practitioners. For example, we may give your physician access to your health information to assist your physician in treating you.


We may use and disclose medical information about you so that the treatment and services you receive from Public Health may be billed to and payment may be collected from you, an insurance company or a third party. For example, we may need to give information about immunizations you received from us to your health plan so it will pay us or reimburse you. We may also tell your health plan about a treatment you are going to receive to obtain prior approval or to determine whether your plan will cover the treatment.


We may use and disclose medical information about you for health care operations. These uses and disclosures are necessary to run Public Health and to make sure that all of our patients receive quality care. For example, we may use medical information to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also combine the medical information about many patients to decide what additional services Public Health should offer, what services are not needed and whether certain new treatments are effective. We may also disclose information to doctors, nurse, technicians, medical students, and other hospital personnel for review and learning purposes. We may remove information that identifies you from this set of medical information so others may use it to study health care and health care delivery without learning who the specific patients are.


We do not have any fundraising activities, but the law requires us to inform you that if we did, you would have the right to opt out.


Most uses and disclosures of medical information for marketing purposes, and disclosures that constitute a sale of medical information, require your authorization.


We may release medical information about you to a friend or family member who is involved in your medical care or who helps pay for your care, unless this is prohibited by law. We adhere to minor consent law in California and do not inform parents/guardians of some treatments requested by minors.

In addition, we may disclose medical information about you to an organization assisting in a disaster relief effort so that your family can be notified about your condition, status and location. If you arrive at the emergency shelter either unconscious or otherwise unable to communicate, we are required to attempt to contact someone we believe can make health care decisions for you (e.g., a family member or agent under health care power of attorney).


Under certain circumstances, we may use and disclose medical information about you for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one medication to those who received another, for the same condition. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, trying to balance the research needs with patients’ need for privacy of their medical information. Before we use or disclose medical information for research, the project will have been approved through this research approval process.


We will disclose medical information about you when required to do so by federal, state, or local law.


We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.

Special Situations


We may release medical information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.


If you are a member of the armed forces, we may release medical information about you as required by military command authorities. We may also release medical information about foreign military personnel to the appropriate foreign military authority.


We may release medical information about you for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.


We may disclose medical information about you for public health activities. These activities generally include the following:

  • To prevent or control disease, injury or disability;
  • To report births and deaths;
  • To report regarding the abuse or neglect of children, elders and dependent adults;
  • To report reactions to medications or problems with products;
  • To notify people or recalls of products they may be using;
  • To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;
  • To notify emergency response employees regarding possible exposure to HIV/AIDS, to the extent necessary to comply with state and federal laws.


We may disclose medical information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs and compliance with civil rights laws.


If you are involved in a lawsuit or a dispute, we may disclose medical information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery requests, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request (which may include written notice to you) or to obtain an order protecting the information requested.


We may release medical information if asked to do so by a law enforcement official:

  • In response to a court order, subpoena, warrant, summons or similar process;
  • To identify or locate a suspect, fugitive, material witness, or missing person;
  • About the victim of a crime if, under certain limited circumstance, we are unable to obtain the person’s agreement;
  • About a death we believe may be the result of criminal conduct;
  • About criminal conduct at our facilities; and
  • In emergency circumstances to report a crime; the location of the crime or victims; or the identity, description or location of the person who committed the crime.


We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about patients to funeral directors as necessary to carry out their duties.


We may release medical information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.


We may disclose medical information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.


If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may disclose medical information about you to the correctional institution or law enforcement official. This disclosure would be necessary 1) for the institution to provide you with health care; 2) to protect your health and safety or the health and safety of others; or 3) for the health and security of the correctional institution.


We may disclose health information to a multidisciplinary personnel team relevant to the prevention, identification, management or treatment of an abused child and the child’s parents, or elder abuse and neglect.


In some circumstances, your health information may be subject to restrictions that may limit or preclude some uses or disclosures described in this notice. For example, there are special restrictions on the use or disclosure of certain categories of information – e.g., Test for HIV or treatment for mental health conditions or alcohol and drug abuse. Government health benefit programs, such as Medi-Cal, may also limit the disclosure of beneficiary information for purposes unrelated to the program.


You have the following rights regarding medical information we maintain about you.


You have the right to inspect and obtain a copy of medical information that may be used to make decisions about your care. Usually, this includes medical and billing records, but may not include some mental health information.

To inspect and obtain a copy of medical information that may be used to make decisions about you, you must submit your request in writing to Public Health. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.

We may deny your request to inspect and obtain a copy in certain very limited circumstances. If you are denied access to medical information, you may request that the denial be reviewed. Another licensed health care professional chosen by Public Health will review your request and the denial. The person conduction the review will not be the person who denied your request. We will comply with the outcome of the review.


If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for Public Health.

To request an amendment, your request must be made in writing and submitted to Public Health. In addition, you must provide a reason that supports your request.

We may deny your request for amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

  • Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
  • Is not part of the medical information kept by or for Public Health;
  • Is no part of the information which you would be permitted to inspect and copy; or
  • Is accurate and complete.

Even if we deny your request for amendment, you have the right to submit a written addendum, not to exceed 250 words, with respect to any item or statement in your record you believe is incomplete or incorrect. If you clearly indicate in writing that you want the addendum to be made part of your medical record we will attach it to your records and include it whenever we make a disclosure of the item or statement you believe to be incomplete or incorrect.


You have the right to request an “accounting of disclosures”. This is a list of the disclosures we made of medical information about you other than our own uses for treatment, payment and health care operations (as those functions are described above), and with other exceptions pursuant to the law.

To request this information or accounting of disclosures, you must submit your request in writing to Public Health. Your request must state a time period which may not be longer than six years and may not include dates before April 14, 2003. You request should indicate in what form you want the list, (for example, on paper or electronically). The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred. In addition, we will notify you as required by law following a breach of your unsecured protected health information, if any occur.


You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care of the payment for your care, like a family member or friend. For example, you could ask that we not use or disclose information about a treatment you had.

We are not required to agree to your request, except to the extent that you request us to restrict disclosure to a health plan or insurer for payment or health care operations purposes if you, or someone else on your behalf (other than the health plan or insurer), has paid for the item or service out of pocket in full. Even if your request this special restriction, we can disclose the information to a health plan or insurer for the purposes of treating you.

If we agree to another special restriction, we will comply with your request unless the information is needed to provide you emergency treatment.

To request restrictions, you must make your request in writing to Public Health. In your request, you must tell us 1) what information you want to limit; 2) whether you want to limit our use, disclosure or both; and 3) to whom you want the limits to apply, for example, disclosures to your insurer.


You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.

To request confidential communications, you must make your request in writing to Public Health. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.


You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.

You may obtain a copy of this notice at our website by printing or downloading from this link: Notice of Privacy Practices.

To obtain a paper copy of this notice please call us at 661-321-3000 or 1-877-818-4787, or visit any one of our locations.


We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future We will post a copy of the current notice in our patient locations. The notice will contain the effective date on the first page, in the top right-hand corner. In addition, each time you register at Public Health for treatment or health care services, we will offer you a copy of the current notice in effect.


If you believe your privacy rights have been violated, you may file a complaint with Public Health, with the county, or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with Public Health, contact the Privacy Officer at 661-321-3000 or 1-877-818-4787, or visit any one of our locations. You may also call the confidential privacy Compliance Hotline for Public Health at 661-868-0428. You may also call the Kern County Compliance Hotline at 1-800-620-6947.

You will not be penalized for filing a complaint.


Other uses and disclosures of medical information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, this will stop any further use or disclosure of your medical information for the purposes covered by your written authorization, except if we have already acted in reliance on your permission. You understand that we are unable to take back any disclosures we have already made with your permission, and that we are required to retain our records of the care that we provided to you.


Kern County Public Health Services HIPAA Compliance Hotline (confidential): 661-868-0428

County of Kern Privacy Hotline (confidential): 1-800-620-6947

Kern County Public Health Services Department Social Media Policy

Policy Statement Overview:

Social media may be used by Kern County Public Health Services Department (KCPHSD) employees for health promotion and prevention purposes subject to the restrictions set forth in this policy. These restrictions are intended to ensure compliance with legal restrictions and privacy and confidentiality agreements, including HIPPA. Social media includes items such as social networks, blogs, and video streaming.

Purpose: To provide guidelines to employees and volunteers who are engaged in online social networking in efforts to prevent potential liability, and promote and protect the Kern County Public Health Services Department reputation. In addition, employees and volunteers are prohibited from posting any disparaging remarks against KCDPH, our partners, volunteers, clients or employees.

Employees who post on behalf of KCDPH must adhere to the following policies:

  • Departments/divisions with social media sites should assign an employee(s) to be administrator(s), responsible for the content and keeping the information relevant, current and compliant with the social media policy. The Department’s PIO should be added as administrator on any social media site in order to be able to address immediate concerns.
  • Information published on social media networks that has to do with any aspect of work must comply with the KCPHSD confidentiality statement, HIPPA, and the county code of ethics. This also applies to comments posted on other blogs, forums and other social networking websites.
  • Employees shall not create social media sites without the authorization of the appropriate department supervisor, with departmental oversight consultation from the department PIO.
  • Whenever possible social media sites should link back to the KCPHSD website.
  • Employees participating in social media sites shall limit the amount of time spent attending to department’s social media presence to what is needed to post content, evaluate traffic data, review related sites and monitor comments.
  • Employees responsible for sites must consider their audience. Remember that readers include current, past or potential clients and/or co-workers.
  • Employees will not use ethnic slurs, personal insults, obscenity, or engage in any conduct that would not be acceptable in the KCPHSD workplace.
  • Administrators have the authority to delete any public comments that violate the Comments Policy.
  • KCPHSD respects the right of employees to write blogs and use social networking sites and does not want to discourage employees from self-publishing and self-expression. The department requires that employees make clear that any views and positions described on a personal blog or social network page are their own and not those of the department.

Comments Policy:

Any KCPHSD social media site in which the department permits public comments should contain the following language: “Posted comments do not necessarily represent the views of the Kern County Public Health Services Department.” The disclaimer should link back to the KCPHSD website where the complete social media policy is posted.

Once posted, KCPHSD social media site administrators reserve the right to delete submissions, including comments and photos, containing:

a) profanity and vulgar or abusive language;
b) personal attacks or threats of any kind;
c) offensive comments that target or disparage any ethnic, racial, religious group, or sexual orientation;
d) sensitive information (for example, information that could compromise public safety or ongoing investigations)
e) spam or include links to other sites;
f) comments not topically related to the particular social medium article being commented upon/clearly off topic;
g) advocate illegal activity;
h) promote particular services, products, or political organizations/candidates;
i) infringe on copyrights or trademarks;
j) use personally identifiable medical information.